Transport for London (TfL) Customer Service Assistant(CSA) and graduate schemes) 2013

Transport for London

#101

my questions were: dealing with angry customer, excellent.customer service, an important task.


#102

Nope they wont tell u ? u literally have to wait now n they shuld email u ? wen did u do ure telephone interview


#103

I applied on the first day and I still have’nt heard from them. What is the number I should call?

And a729 congrats on getting a telephone interview, good luck with it!!


#104

Thanks MG91 - the number is 0800 011 2504


#105

thank you!


#106

Passed :slight_smile: get in there!!!


#107

what did you pass the application process or telephone da2013?


#108

The telephone interview, bring on the assessment! I rang them for the 2nd time today and he looked on the application and spreadsheet and said I passed and that one of his colleagues will be in touch in the next couple of days to book stage 3 :slight_smile:


#109

Well done da2013!
your welcome MG91!
I’m glad to see how popular this thread is!


#110

Just got a confirmation for my interview next week. Just wondering how many are they recruiting this year. Any idea?


#111

I heard around 100 posts when I phoned


#112

My telephone interview is today at 4. Very nervous. Thank you for posting the questions. Will think of some good answers.


#113

Good luck-let us know how it goes !


#114

Good luck, its good to be nervous… Just make sure you have a few examples to say… And if the interviewer asks you do you wanna add anything, always add more that’s his way of telling you that you need to say more


#115

Morning lads and ladettes has anyone had a job offer yet ??? I had my telephone interview on the 22nd and found out 3 days later I had passed and I had my assessment centre on Monday just gone. I was told 10 working days I just wondered if anyone has had an offer yet ???


#116

Henry I have my assessment next Friday, any tips on the roleplay and interview you could help us with?


#117

You need to go the extra mile … I had the part line closure role play, the lady was a serious moaner so I put her at ease as quick as possible by saying how can I help you, and let me suggest another route. Don’t interrupt just listen then help it really isn’t to difficult plus all the assessors are really nice.


#118

Henry 4 how did you find the data interpretation test ?
I failed that last year when I applied


#119

I’ve got to be honest the exam part was the easiest part of the day it really is a simple 3 tests. You don’t need to rush and you should be still finished in time to go over twice.


#120

Is the hardest part the final interview? And are you in there for ages?