Had a tfl telephone interview and just want to help others getting onto the schemes they offer.
The competencies they require are written on the website so if you make a list of examples this should suffice. However, the way they phase the question may make your prepared answers unsuitable.
For example, Customer focus:
‘Please give me an example of a time when you have gone out of your way/exceeded expectations to help a customer/client?’
I gave an answer but this didn’t suit the probing questions of ‘what feedback did you receive?’ and ‘what were your motivations?’
I found this question pretty difficult and the tone of the interviewer really automated, She didn’t laugh or show any personality throughout the interview, which only made me more nervous. I received a reply almost immediately. I haven’t read it because I fear I have been rejected (will probably check on Sunday).
Hope this helps!