So, I had an interview with sky and was searching all over internet for help and…found nothing! So here you are, anyone got an interview with sky this will probably help you
I applied online for a role in a contact centre for a Sales Advisor. Got a call the next day to say they’d like to have a telephone interview with me. They organised a time to call which is suitable for both of us, and we decided to do it in about 3 hours time. I paniced, didnt know what they were going to ask, prepared lots of answers for questions like “describe a time you gave great service” etc… So a few hours later I get the phone call. It is NOTHING to be scared of. Its not even an interview. The lady was very friendly, she just confimed I could work the hours, confirmed my address, asked if i had any holidays booked, asked if i was ok to pay a £25 fee for a criminal record check which would then be refunded, and then asked me when I would be available to go in for an assessment day.
My assessment day was 10 days later so I had lots of time to prepare for it. The thought of an “assessment day” really scared me as i thought it would be like lots of people, a group interview and some assessments. It wasnt. It was just me and another applicant. We got a tour of the building which lasted like 5 minutes. They took our documents (passport, ni number) and then i had a face to face interview. It was basic questions like “describe a time you gave excellent service beyond customers expectation”, “why do you want to work for sky”, “what can you bring to the team that no one else can”, “describe a time you coached someone who was struggling”, “describe a time you had to meet a deadline” and then after these it was mini questions like “what did you learn from it” and “why did you choose that method” etc. It lasted about 30 minutes.
I then had to do a role play. They gave me an information pack (about 5 sheets of a4 paper) which had information on prices, mixes, channels, sky boxes, installation costs etc. They left the room and I had 20 minutes to go through it all and read it. There was also a basic script which had stuff like “answer phone, greet, say company name, say your name, offer help”. He gave me a practise phone call first, and the next 2 I was being assessed on. It was stuff like “hello i’d like to add a channel” and you just have to ask questions like “ok what kind of channel are you looking for” and then he will say i like listening to music, so you say ok we have a music mix its just a pound extra every month…etc etc. And then you confirm the price and everything and then end the phone call. The second phone call was “i’d like to cancel my subscription” and you have to ask questions like “why do you want to cancel” and try find them an alternative solution. you are being assessed on your telephone manner, and how you handle the situation. its quite straight forward however can be quite hard as you have lots of bits of paper that you have to fiddle around with to get information so i was panicing a bit. and saying “erm…” “erm…” when I was looking for a certain piece of paper haha. The role plays lasted about 15 minutes.
Anyway…my interview was yesterday and the told me I will hear from them in 7 days. Hope i get it, looked very nice and chilled, everyone was in their own clothes etc. Wish me luck!!!