Situational Interview Questions For customer service

#1

What is the mean of Situational http://questionsgems.com/situational-interview-questions/ ?
Situational interview questions are largely hypothetical and can be intentionally ambiguous, such as, “How would you handle any situation?” or “What would you do if you face any problem!

Situational questions give you the opportunity to evaluate your candidate’s quick-thinking skills, while seeing how she responds to curveballs, which is critical when deciding whether she’s qualified for the role.
Q1.What would you do if you made a mistake that no one else noticed? Would you address the error and risk slowing things down or ignore it to keep the project or task moving forward?
Q2.What would you do if you were asked to perform a task you’ve never done before?

Q3.Tell me about a time when you failed. How did you deal with this experience?
Q4.How would you handle it if your team resisted a new idea you introduced?
Q5.How would you handle it if your employee wasn’t meeting your expectations, or was performing below average?
Q6.What would you do if you were assigned to work closely with a colleague on a project, but you two just couldn’t seem to see eye-to-eye?
Q7.What would you do if you made a strong recommendation in a meeting, but your colleagues decided against it?
Q8.How would you handle it if your team resisted a new idea or policy you introduced?
Q9.How would you handle it if the priorities for a project you were working on were suddenly changed?

Q10.What would you do if the work of an employee you managed didn’t meet expectations?