Santander Telephone Interview

Santander
#1

I’ve got two telephone interview next week, one for the collections advisor position and another for a customer service advisor role. I was just wondering if anyone works in these roles and could possibly advise me on what the job role exactly entails on a day to day basis, and what the telephone interview’s are like, and what kind of questions they ask? I’m really nervous and want to do well. So any advice would really help.
Amelia