I jus wanted to share my experience as while applying, some posts really helped me and i’d also like to help someone
For my telephone interview i was asked questions on
- A time i worked in a team, what we did and the outcome?
- A time i delivered great customer service, what i did and the outcome?
- A time i worked towards a target/deadline, what i did and the outcome?
- A time i built rapport/ maintained a network, what i did and the outcome?
The person i spoke to was very friendly, there are moments of silence but this is due to the fact they are writing up your answers.
Advice for telephone interviews include stand up for the interview, wear a suit to put you in the right mind frame and smile throughout.
After that i was informed i was successful within 24hours, i then recieved an amail that my application had been sent to a recruiting manager for review.
After around 3 weeks i recieved a call for a face to face interview
The face to face interview is very relaxed it starts of with a basic maths test that you need to pass the questions are not difficult its mainly percentages of a number (worked out by dividing it by 100 and multiplying that number by the requested percentage). Or adding and subtraction questions, very basic most candidates pass.
Second came the competancy based interview, similar to the telephone interview, it included questions on teamwork and customer service so have examples for both, also a time you worked under pressure and how you minimise risk in the workplace the interviewer explains each question and probes you for more info if need be. They also ask why santander as opposed to other banks (so be prepared for this i wasnt!!)
The last section was the role play which is a scenario between you and a customer, ensure you refer the customer to the personal banker and try get an appointment booked with the personal banker. It may also help here to adress the customer by thier name (although not 1st name mr or mrs x).
Lastly i will include a list of questions that regularly come up, it is good to have answers prepared as althogh ur exact qestion may not come up, you can tailor your answers to other similar questions. Try to think of original examples not just the usual suspect coursework answers, or example teaching someone a new language, learning a new language, living abroad etc
Tell me about yourself
How do you think your skills can fit into santander?
What is your idea of excellent customer service?
When have you delivered excellent customer service?
A time when you’ve had to deal with a customer complaint? How did you deal with it?
A time when you’ve had to manage a busy queue and how you did it?
Describe a time when you didn’t meet your target
What do you do when you don’t meet your target
when have you worked as part of a team to meet a particular target?
I also saw this information on a post that was particularly helpful
‘you have to really know so many things about santander, they will ask you about what you know about them, why do you want to work for them, what made you choose this specific role not something else, they will ask you about your previous roles, when you met expectations and where u didnt and how did you deal with the situation, give examples with everything you mention as they like to know you have a lot of experience, if you are not a graduate and joining because you have experience dont mention you want to learn there mention that you take new information quickly on board and link it with your actual experience!’
On a closing note don’t be scared to go into branches and ask people who already work there about the role, listen to thier opening lines at the till as this will all benefit you!