I have been asked to prepare a 10 minute presentation for a leading energy firm. I dont have any energy background experience.
The idea is to ensure the company stays compliant, complaints are monitored and measure have been implemented to ensure mis selling does not happen
I was asked to prepare the below;
We would like you to prepare a 10 minute presentation on the following:
What processes and procedures are required to control our face to face sales activity (door to door and venues)
What reporting and documentation would need to be available for our regulator in order to evidence that we are compliant?
Any help, ideas or anyone that has monitored fields sales would be a great help