Hi I’ve just had my telephone interview with Santander for the operations graduate scheme. I thought i’d share my experience as this site has helped me answer some of the questions I had today. The questions were mostly comptency based and a few motivational :
Tell me a time where you’ve gone above and delivered exceptional customer service ?
Tell me a time where you’ve worked in a group ?
Tell me a time where you’ve had to make a difficult decision ?
When working in a group, when did you have to go out of your way to achieve your personal goals ?
Why the financial sector ? and why Santander in particular ?
Why did you apply through the graduate scheme ?
All in all it was ok, she also asked about my preferred location at the start, she told i was to start at £26k if succesful. I reckon my advice would be not to extend your answers, I made that mistake I made my answers very detailed and were quite long, she did cut me off at one point. The last motivational question was not expected, also I found 4) on the competency q’s quite difficult.
I was told I would be informed in 2-3 weeks. Hope this helps for anyone applying to Operations Good Luck