LLoyds Telephone Interview

Lloyds Banking Group


I have an interview with Lloyds Banking Group for the Finance Leadership Programme. If anyone has given a telephone interview before with Lloyds can you please guide me and tell me what sort of questions they ask. Quick response will be highly appreciated.

Thank you


i have mine next friday also so would be very helpful!

good luck rohan!


If it helps I had mine yesterday… and it wasnt that hard but i messed up!

They ask everyone the same questions and the ones I remember answering were…

why lloyds?

what you think about relocation

what you think about a customer facing role

when you’ve worked with a team

there were a lot of team working questions!


Hi, I just found this forum, and thought I would share my experiences. I just got through a telephone interview with Lloyds. The interviewer was very polite, and asked quite straight forward questions. The ones I remember are:

  1. Tell me about yourself, and why your background is suitable for the role that you are applying with Lloyds. (FYI, I was applying for a customer advisor role)- Make sure your skills are in line with what experience you have, and what they are seeking for, in the role.

  2. Why Lloyds? (Research a little on the bank)

  3. Describe a situation in which you have faced failure, and with hindsight, in future, how would you make sure that nothing happened of the same nature?

(Make sure you follow the STAR format, Situation, Task, Action and Resolution). Once, I forgot to add an example from my experience, and they keep pressing to know about the particular experience, and make sure that your answers are clear.

  1. Describe a situation where you have gone out of your way to help a customer, and what did you do to make that service exceptional.

  2. Describe a situation in which you handled a complaint from a customer, and how did you deal with it?

  3. Have you ever missed a deadline, and if so, what were your steps to tackle it?

That’s about all I can remember…it lasted for about 40 mins. And the interviewer was nice enough to give me time to think, and was very friendly.

Good luck to everyone out there! I have a selection event coming up, and am totally confused as to how to tackle that. Does have any experience in that field? Any help would be appreciated!


Hi, I am also applying for a customer advisor role. It would be great if anyone can share your experience in recruitment process at Lloyds. For example:
How long before Lloyds responds to you after you send your application?
Will they give you notice when they ring up for the phone interview? ( email you a day before they actually call for interview?)
Whats happen after the interview?
Will they need face to face interview for this job-a customer advisor role?
I would be grateful for any help.


Hi guys,

I just wanted to share my experiences of my Internal Audit Assessment Centre, that I recently had. I use this website often, and I felt that it was only right to contribute. Ps I also got the job, so feel free to ask me questions.

First of all there 12 of us in total, all from a range of backgrounds.

As we entered we were split into 2 groups, and we stayed with these group members for the whole day.

The first task was an interview. It was a mixture of both competency and technical. The questions that I was asked was relating to the role that the benefits VS cons of ACCA vs CIMA. And many questions asked me why I would prefer to do ACCA in contast to CIMA or ACA. I was also asked questions relating to competitors and Barclays in particular.

They asked me what differs us from Barclays PLC or RBS. And they really grill your knowledge in this. I was lucky to have firsthand experience at Barclays, so I could answer this.

Also as you are applying for Group Audit, you are expected to know what all differet stream in Lloyds banking group do, such as Risk, wholesale.

I was asked how can group audit improve productivity in the wholesale banking division.

the competency questions were otherwise basic. Such as tell me a time when you resolved conflict in the workplace.

The group task was relating to a real company called
Lumber Liquidators Holdings Inc, and we were presented with their financial information from the last quater, and asked to make improvements. So I would strongly advise that you search for this, and prepare before the interview, as this would mean less work on the day, and time is very limited. Learn more about this company, and why they are lacking profitability, and as an internal auditor what would you do to improve profitability. I mentioned ROCE.

Any questions for the Internal Audit Lloyds Banking Group Assessment Centre, please feel free to contact me.

I look forward to working with you.

The next task was a Role Play exercise, as mentioned above you had a pile of data to analyse and present findings. You cannot really prepare for this.


As this post was of such help to me I thought I would share my experiences of the Telephone Interview for an Internship in Finance.

So as everyone has said above the telephone interview is not actually really a competency based interview but more really grilling down on why you want to work for lloyds banking group and what is currently happening in the news that affects lloyds.

So here is the list of questions i was asked:

  • Why Did you apply to lloyds banking group?
  • Why did you apply to Finance
  • What are the current issues facing lloyds at the moment in the news
  • How does this affect lloyds’ consumers?
  • What should lloyds be doing to overcome this?
  • What do you like about lloyds internship scheme?
  • What do you think you will gain from the scheme?
    (Then finally a competency one)
  • Tell me about a time when you have led a team.

My advice is keep your answers short and consise as otherwise they will just stop you halfway and do your research!

If im honest I came out of it feeling not great and I am so ahppy to get through to AC. Has anyone had an AC recently they could give me some tips on? Mine is on the 30th Jan.


I’ve got a phone interview coming up for the insurance general management scheme, whenever they let me know when it is. Can’t seem to find anybody that’s actually done the insurance stream of the grad schemes so have no idea what to expect :confused: