Thought I would share my experience with my recent HSBC phone interview I had, which I failed
They look for you to explain examples in your life of HSBc three main values - openess, dependable and connected.
More detail in the link.
The big mistake I made was assuming I could use any example to for each value. NOPE. They ask very specific questions related to that value - for example Dependable I prepared a story of a lesson I had learned the hard way and how I grew from that. However his question was what was a challenging situation were you faced with… So I had to just wing it as I tried to use that example but the interviewer said “how was that challenging??? that was just a lesson learned”. So they really pick up on the specifics. I would recommend coming up with several examples for each value - just so you have all areas covered.
My feedback at the end was
OPEN - didn’t show further evidence and willingness to learn - being proactive, being ongoing with learning throughout my life
CONNECTED: no further evidence to show when working with someone and helping that person that I ask questions first and listen to that person before providing advice.
That’s all I got, they were happy with the rest apparently. But still wasn’t enough to get through, hope my information helps. Good luck guys - you need to prepare a lot for the call it’s 40 mins long!