I applied to the HSBC Retail Management Programme for January start as I applied late and had the impression the others were filling up pretty quickly.
I imagine the telephone interview structure to be the same.
Mind lasted for just under an hour and was purely competency based. There were 6 areas which I was being tested on, and thus had 6 questions. The areas were:
- Customer drive
- Leading performance
- Driving business and brand
- Working with others
- Drive, commitment and personal development
- Business judgement
They may sound daunting, but the questions were straight-forward. I was asked to follow the ‘CARE’ structure which massively helped. The CARE structure is:
C - Context
A - Actions
R - Results
E - Evaluation
I would advise people to follow that as it keeps your answers structured and will enable you to show customer drive, leading performance etc. There were times when the interviewer wanted to go back to my answer and find out a little bit more, but you shouldn’t take this as a negative sign and just remain confident and answer the question.
I passed and have been invited to the AC. I’ll post my experiences after I’ve attended it, but in the meanwhile, I hope the above can help those who have a telephone interview coming up.