British Gas/Centrica



I have a phone interview at British Gas in 3 days for a customer advisor role… I have been told it lasts 45 minutes. :frowning:

Can anyone tell me what sort of questions they may ask??

Thank You


You can expect a fair amount of competency based questions I expect. There are some good resources on WikiJob if you search for those type of questions on WikiJob.


What the above poster said the questions are all competncy based,

So name a time when you had to deal with a difficult customer?
change your moral views?
adapt to a sitation?
When you have found a time where you could of done something better?
and what you did when you found out the faster/easier/more efficient way?

Lots of this like that , i had a job interview with British Gas a few weeks ago and got the job start in december