American Express Telephone Interview- Customer Care Professional

American Express

Hello, I have been offered a telephone interview tomorrow for the position of CUSTOMER CARE PROFESSIONAL in the UK. I have an idea of the general customer service questions that are going to asked, but can anyone who has actually done the interview give me an idea of the questions so I can be perfectly prepared.

Also any knowledge of the job, pay, hours, recruitment process etc after this step would be great.

Many thanks for your time